At Saffron we are always looking to improve our service. We recently launched our Live Chat for brokers, designed to provide you with another channel of communication and to help you get the answers you need quickly. You can send questions and queries to our team while still reading your emails and getting through your to-do list.
The service is available Monday to Friday during business hours (9am to 5pm), and our Business Development Managers are here to take your questions and reply. Please note that during peak times we do prioritise calls, however, if one of our BDMs are available a box will pop up on the Saffron for Intermediaries website.
When Live Chat is available you’ll need to enter your name, email address and the company you’re working for. We hope you too will find it useful. We are always looking to improve the service to you and your customers, so please email any comments on your experience to me: email@example.com.
Other ways we help
Our Business Development Managers, with their extensive experience in the mortgage industry, are on hand to discuss any enquiries or questions regarding lending policy and potential new business. Our team can support you and your customers in many different areas. For example:
- Manual underwriting, which means that each case is individually assessed. We can work with you to look for different ways to get the answers you need.
- We work on a case-by-case basis, and will be happy to discuss any queries you have
In these uncertain times it’s important for us to work together, to try to simplify complex situations and increase the chances of finding the right result for your customers.