IMPORTANT INFORMATION

We currently have a 5 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.

Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Sophie Gould: 01799 582923

Legal & General,SimplyBiz

email: sophie.gould@saffronbs.co.uk

Holly Andrews: 01799 582885

3mc – Packager & Club,Brightstar – Packager & Club,Complete FS,Impact Specialist Finance,Mortgage Intelligence,Next Intelligence,Platinum Options,PMS,Positive Lending Mortgage Club & Packager,Quilter,Sesame,TBMC,Tenet,TMA,Vantage Finance

email: holly.andrews@saffronbs.co.uk

For cases in progress call:

Mortgage Team: 01799 582966

email: mortgage.processing@saffronbs.co.uk

For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:

LOGIN

Register for the Intermediary Mortgage Portal:

REGISTER

SYSTEM STATUS: April 8, 2020

  • Please be aware there is currently a five working day turnaround for Decision in Principles and Full Mortgage Applications. Please do not contact the processing team for case updates if your case is within these timescales.

  • Great news! We have reduced the documentation requirement for full mortgage applications. If your applicant has been employed with the same employer for 6 months and is not a first time buyer they will only be required to provide 1 payslip and 1 bank statement *. Employed applicants with less than 6 months with their employers and first time buyers must submit 3 months’ payslips and 3 months bank statements.

    *Underwriters reserve the right to request further documentation if required on any full mortgage application.

  • We are currently experiencing technical difficulties with payments when submitting a full mortgage application, if you do have an issue please call 01799 582966 option 1 who can manually take the payment for you

Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

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