We are currently experiencing a high number of telephone and email enquiries.

Emails will be responded to within 12 hours, with telephone enquires responded as soon as possible.
Can we please ask that you do not duplicate voicemails, this will enable us to come back to you sooner.
Many thanks for your patience at this time.

We currently have a 12 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.
Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

April, 2017

Finance for a broken housing market

The prime minister, in her forward to the government’s White Paper ‘Fixing our Broken Housing Market’ stated that “We need to build many more houses, of the type people want to live in, in the places they want to live.”

Gifted Deposits

Gifted deposits have become increasingly common, as first-time buyers continue to struggle to raise a deposit of their own and turn to parents or close relatives for help. So how does a gifted deposit work? As its name implies, it’s

Special deals for Special Situations

What do first-time buyers, the self-employed and contractors all have in common? The answer is that these special groups of borrowers can all benefit from some special mortgage deals we have on offer at the moment. We have cut the

Saffron enhances first-timer buyer, self-employed & contractor mortgage deals

Saffron For Intermediaries, the dedicated intermediary channel of Saffron Building Society, has cut rates and extended the term on several of its mortgages for first-time buyers, the self-employed and contractors. Anita Arch, Head of Mortgage Sales at Saffron, said: “We’re

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014