Our head office will be closing at 13:30 on Friday 6 August. Our phone lines will also be closed during this time.
This is to ensure members of staff are able to attend annual training. Our head office will reopen from 09:00 on Monday 9 August.
Thank you for your understanding and support.
Stay up to date with our service timeframes & update page
Decision in Principle referrals will be looked at within 2 working days.
Our Processing team are working at 3 working day SLA and our Underwriting team are working at a 5 working day SLA due to the high volume of applications we are experiencing.
You are required to provide a fully packaged case upon submission of the full mortgage application. You will receive an update when your application is being reviewed. Please only call or email our processing team for an update in the rare event that your case has fallen outside of the working day timeframe.
The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.
Log a case