We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Anita Arch joins Saffron for intermediaries

Anita Arch has joined Saffron For Intermediaries, the specialist broker lending channel of Saffron Building Society, as a Business Development Manager.

Reporting to Peter Izard, Head of Mortgages, Anita’s role is to help develop Saffron’s business relationships with its panel of distributors, with particular responsibility for Legal & General. Anita has extensive experience gained in the intermediary market, including roles with C&G Halifax and Legal & General.

Anita said:

“I’m delighted to have joined Saffron Building Society at such an exciting time in its development. The launch of Saffron For Intermediaries is a very tangible sign of Saffron’s commitment to the intermediary sector and I’m looking forward to helping the Society build its presence in the broker mortgage market.”

Peter Izard, Head of Mortgages at Saffron Building Society said:

“I would like to welcome Anita to the Society. I have no doubt that with her experience and expertise, she’ll be able to make an immediate impact in her new role.”

Saffron For Intermediaries launched its ‘Special Situations’ range of mortgages in March this year, which has been designed to help creditworthy borrowers struggling to find a suitable mortgage via a high street lender. Products include deals for landlords, first-time buyers, those moving up the property ladder, the self-employed, borrowers with an adverse credit record, contractors, professionals seeking higher LTVs and people building their own homes.

Brokers wanting to contact Anita can do so on 07824 095499. Further information about Saffron For Intermediaries is available at:

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014