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Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Sophie Gould: 01799 582923

Legal & General,SimplyBiz


Holly Andrews: 01799 582885

3mc – Packager & Club,Brightstar – Packager & Club,Complete FS,Impact Specialist Finance,Mortgage Intelligence,Next Intelligence,Platinum Options,PMS,Positive Lending Mortgage Club & Packager,Quilter,Sesame,TBMC,Tenet,TMA,Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

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Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

February, 2018

Taking the ‘Complex’ out of Complex Income Mortgages

Every mortgage customer has a different income story. Those with a regular income will be eligible for most high street products whilst others with a more ‘complex’ income may not. Help is available with tailored mortgage options that are ideal

Home is where the heart is

Let’s show our customers the love this Valentine’s Day The proverb ‘Home is where the heart is’ may mean different things to different people but to many, including mortgage customers, it will create imagery of a ‘forever home’ with a

Support Built around you

We know that intermediaries are under increasing pressure to deliver for their customers. Brokers are dealing with people who are navigating their way through one of the most stressful periods of their lives. More often than not, your customers will

Here when you need us

At Saffron we are always looking to improve our service. We recently launched our Live Chat for brokers, designed to provide you with another channel of communication and to help you get the answers you need quickly. You can send

Products for today’s world

We asked our CEO Colin Field to share his perspective on the mortgage market and how we plan to help Brokers and their clients. We sometimes hear that Brokers are frustrated by how long it can take to find providers

Are Robo-advisors good judges of mortgage applications?

I returned to work in January to read several predictions for the financial services industry in 2018, with many commentators talking about artificial intelligence and how it won’t be long until we’re all replaced by computers. However, contrary to the

Mortgages for struggling second-steppers

‘Second steppers’ planning to move up the property ladder are finding it a tougher task than getting their first mortgage, according to recent research*. Nearly a third say they had to turn to the bank of mum and dad to

New rules for Portfolio Landlords

A new set of rules are being introduced by the Prudential Regulation Authority (PRA) with effect from 30th September this year, which govern the way lenders assess buy-to-let mortgage applications from landlords who own 4 or more mortgaged properties (portfolio

Design makeover for self-build mortgage

I’m delighted to announce that we have launched a new mortgage product for people wanting to build their own home.   When we researched the needs of Britain’s band of self-builders, we found that their top priorities as far as

A welcome boost for buy-to-let

The CML’s June statistics confirm that volumes of buy-to-let business are down this year. April saw a 17% decrease in buy-to-let lending by value and 16% decrease by volume and nearly two-thirds of all buy-to-let lending is now remortgage business.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014