The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Buy to Let – Case Study

Ruth and Andy Higginson

Ruth and Andy Higginson are both experienced landlords with a property portfolio comprising three student lets, an office building which is currently being converted into twelve apartments and a holiday property in Spain.

Andy Higginson

When they started thinking about buying a home which they could eventually downsize into for their retirement, their instincts naturally turned to buy-to-let as an option. By buying a property and then letting it out, they could purchase their future home at today’s prices and benefit from rental income until they were ready to sell their existing home and relocate.

Andy explains their thinking: “We understand the buy-to-let market and the challenges of owning and renting property. With two children at that stage in life when they’re leaving home, we realised it wouldn’t be too long before our existing house was too large and too expensive to run for just two people.

“We had spotted the perfect house in Dedham, in the heart of Constable country in north east Essex. Dedham is a much sought after village and the property is a three-bedroomed cottage dating back to the 16th century. Located in the centre of Dedham it has excellent parking and also an annex, which will enable it to be extended into a four bedroomed house in due course.

Andy Higginson

“We were on holiday in South America when the opportunity to purchase the cottage arose. Arranging a mortgage was not, therefore, the easiest of tasks from the other side of the world! However, a broker researched the market on our behalf and recommended Saffron Building Society, which was marketing a competitively priced buy-to-let deal.

“The mortgage suited our needs well and the Society was able to offer us the loan we required of £245,000 on a property valued at £500,000. The paperwork has all been completed without any problems and the service we received from Saffron Building Society was very good.

We’re looking forward to taking possession of the latest addition to our buy-to-let portfolio and then moving to the centre of Dedham at some point in the future.”

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014