We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Press Coverage

Anita Arch becomes Saffron senior BDM.

Anita Arch becomes Saffron senior BDM.

Click here to read this article

Mortgage Introducer
9 June 2014

Saffron launches two new B2L 5-year fixes

Saffron for Intermediaries has launched two new five-year fixed rate options on its buy-to-let mortgages, including a rate of 4.87 per cent for standard buy-to-let deals.

Click here to read this article

Money Marketing
31 March 2014

Saffron announces £3.1m profits

Saffron Building Society recorded £3.1m of pre-tax profit in 2013, an increase from £1.4m in 2012.

Click here to read this article

Mortgage Introducer
17 March 2014

Saffron removes minimum income requirement for B2L

Saffron For Intermediaries, the broker channel of Saffron Building Society, has removed its minimum income requirement for buy-to-let customers.

Click here to read this article

Mortgage Strategy
24 February 2014

New fixes from Saffron For Intermediaries

Saffron For Intermediaries has launched a limited tranche of two year fixed rates across its range of Special Situations and Everyday Situations mortgages.

Click here to read this article

Best Advice
17 February 2014

The balance of power

Peter Izard looks at what brokers can do to fight back against the dominance of the big banks.

Click here to read this article

Mortgage Introducer
28 January 2014

Countdown to MMR

Peter Izard answers questions about the implementation of MMR.

Click here to read this article

Mortgage Strategy
22 January 2014

Foreign investors still have an eye on UK property

Jon Hall explains how expats can invest in property in the UK.

Click here to read this article

Mortgage Introducer
January 2014

Saffron’s vision: a single modern and integrated system

Article explaining how Saffron is upgrading its core retail banking systems.

Click here to read this article

Mortgage Finance Gazette
6 January 2014

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014