We are currently experiencing a high number of telephone and email enquiries.

Emails will be responded to within 12 hours, with telephone enquires responded as soon as possible.
Can we please ask that you do not duplicate voicemails, this will enable us to come back to you sooner.
Many thanks for your patience at this time.

We currently have a 12 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.
Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Broker Support

Lines are open Monday to Friday 9AM – 5PM, except Wednesday 9:30AM – 5PM

At Saffron, our relationship with intermediaries is vital to us. That’s why we have a dedicated service that’s designed to give you the support you need – fast.

Saffron is smaller, friendlier and more personal than many of the mainstream lenders. We never forget that behind every mortgage application is your customer’s dream – so we’ll work hard to make sure we can say ‘yes’.

You can access our mortgage portal where you can request a DIP, submit a full mortgage application and monitor the progress of your client’s applications.

If you want to speak with someone, please see below details of your dedicated Business Development Managers, or if you have a case in progress you can contact our Mortgage processing team.

If your firm is not listed, feel free to contact any of our BDMs

New Business

01799 582 925

Submission Routes

  • 3mc – Packager & Club
  • Brightstar – Packager & Club
  • Brilliant Solutions Mortgage Club
  • Complete FS
  • Impact Specialist Finance
  • Legal & General
  • Mortgage Intelligence
  • Next Intelligence
  • Openwork
  • Platinum Options
  • PMS
  • Positive Lending Mortgage Club & Packager
  • Quilter
  • Sesame
  • SimplyBiz
  • TBMC
  • Tenet
  • TMA
  • Vantage Finance


01799 582966

(where possible, please have the mortgage account reference available).

Our processing team work closely with our Business Development Managers and Underwriters, which helps us provide Intermediaries a joined up service. They are on hand if you have any queries along the way when you are submitting your case.

Technical Support

01799 582966 option 2

We are on hand to assist you with any technical issues you might face. This could be registration queries, rectifying issues preventing you from accessing the portal, and any other problems you come across when submitting business to the society.
Just give us a call and choose option 2.


We don’t just run applications through a computer program, our underwriters give personal attention to every case not just the difficult ones. You might think referring everything to our underwriters makes us less likely to approve an application. In fact, it’s the opposite. Because real Saffron people look at every case they can often be more flexible and find ways to approve an application that a computer would miss. We might be in touch to ask you for more details, but we are working hard to find a way to say ‘yes’.


All brokers will be paid a procuration fee on all completed mortgage cases, in line with our published terms and conditions.

The minimum fee which Saffron will pay at any one time is £100. Any fees due under this amount will be held until the fees payable to the broker exceed £100. Saffron will not pay interest on such an amount.

The maximum fee Saffron will pay is £10,000.

Saffron pay procuration fees every two weeks – at the beginning and middle of each month. Fees will be paid by BACS 3 day payment service.

If the broker is not registered in its own right with the FCA, any fees due will be paid to the network to which the intermediary is registered.

Saffron may vary the fee structure at any time. However, we will always notify brokers within 4 weeks of the effective date or at the time of an enquiry, whichever is sooner.