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Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

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Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Contractor Mortgage – Case Study

Debbie and Paul Hebb

When Debbie and Paul Hebb, who live in Chesterfield in Derbyshire, wanted to buy a rental property, they knew that Paul’s job as a contractor was likely to cause a few problems when it came to applying for a mortgage.

Debbie & Paul Hebb

Debbie explains: “Two year’s ago Paul decided to become an IT contractor, having spent many year’s working as an IT manager in large organisations such as Royal Mail. He was successful in securing a contract with a leading UK car manufacturer and the transition from employee to contractor has worked really well.

“However, when it came to remortgaging, we were both aware that having just one year’s accounts was going to be an issue, because most lenders want to see at least two or three year’s accounts, despite the amount of income being generated.

“We therefore spoke to a specialist broker, Contractor Financials Limited who recommended that we consider a specialist contractor mortgage from Saffron Building Society, which had been developed for people in situations such as ours.

“We went ahead and applied for a £194,400 remortgage on our house, which had been valued at £243,000. Saffron Building Society offered us a three-year discount of 0.4% from their standard variable rate, which we felt was very competitive.

Debbie & Paul Hebb

“The process of remortgaging was very easy. They gave us a quick decision and the paperwork was completed without any hitches. We were pleased with the quality of service and the personal attention they paid to our application. We always felt we were valued customers and not just another mortgage application and it was good to know that our case was assessed by a skilled underwriter and not left to a computer to make the decision.”

Debbie and Paul’s remortgage completed in April and they have now gone ahead and purchased their rental home.

Debbie concluded: “It’s good to see that a financial institution such as Saffron Building Society is willing to develop deals for borrowers whose needs fall outside the norm. With their help, we’ve been able to translate our property plans into reality.”

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014