The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Design makeover for self-build mortgage

I’m delighted to announce that we have launched a new mortgage product for people wanting to build their own home.
When we researched the needs of Britain’s band of self-builders, we found that their top priorities as far as mortgage finance was concerned were:
·     Having low monthly payments, to help their cashflow during their building programme.
·     Having the flexibility to draw down funds as and when required, rather than needing to adhere to a pre-determined schedule of stage payments.
·     Being able to accommodate first-time homeowners, especially children who may have been gifted land by their parents.
We have therefore gone back to the drawing board and have completely redesigned our self-build mortgage proposition.
Our new product keeps monthly payments low by offering a 2-year discount of 4.20% (SVR – 1.19%) on an interest-only basis.
We have also moved away from stage payments, preferring instead to let self-builders draw down funds as and when required. We will lend up to:
·     65% of the purchase price of the land
·     100% of the build cost (subject to the loan to value ratio not exceeding 75%)
·     75% of the gross development value (the final value of the property)
Our new self-build mortgage has also been opened-up to first-time borrowers. We found that some parents who have spare land are making it available for children to build a home of their own and our new product will enable their offspring to fund the construction of their first home (stamp duty is not payable if the land is donated by parents).
Find out more about our self-build mortgage. Alternatively, please feel free to speak to our Business Development Managers who will be happy to help:
Debby Tedder – 01799 582925
Lewis Wheeler – 01799 582894

We believe that our self-build mortgage is now perfectly designed for those people who want to build their perfect home. All mortgage applications are assessed on their own merits by a skilled underwriter and brokers and their clients are guaranteed a fast and personal service.
Anita Arch
Head of Mortgage Sales

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014