We are currently experiencing a high number of telephone and email enquiries.

Emails will be responded to within 12 hours, with telephone enquires responded as soon as possible.
Can we please ask that you do not duplicate voicemails, this will enable us to come back to you sooner.
Many thanks for your patience at this time.

We currently have a 12 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.
Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Our Special Situations and Everyday Situations mortgage ranges are also available via the following distributors.

3mc Brightstar
0161 962 7800 01403 27 26 25 01277 500900
Complete Platinum Options Positive Lending
023 8045 6999 01992 568815 01202 850830
tbmc Complete
029 2069 5400 01753 883195

Information for brokers

We will only accept mortgage referrals from brokers who are either directly authorised by the Financial Conduct Authority (FCA) or are appointed representatives of a network which is registered with the FCA.

Our acceptance of referrals from a broker does not constitute their appointment as an agent of Saffron and does not entitle them to claim to represent Saffron in anyway.


All brokers will be paid a procuration fee on all completed mortgage cases, in line with our published terms and conditions.

The minimum fee which Saffron will pay at any one time is £100. Any fees due under this amount will be held until the fees payable to the broker exceed £100. Saffron will not pay interest on such an amount.

Saffron will pay the fee at the beginning of the month following completion of the loan. (e.g. If the mortgage completes on 15 June, Saffron will pay the fee at the beginning of July).

Fees will be paid by BACS 3 day payment service.

If the broker is not registered in its own right with the FCA, any fees due will be paid to the network to which the intermediary is registered.

Saffron may vary the fee structure at any time. However, we will always notify brokers within 4 weeks of the effective date or at the time of an enquiry, whichever is sooner.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014