The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Getting in a fix over Fixed Rates

There is no question that fixed rates are currently all the rage.

According to the latest CML data, in January this year 87% of all new mortgages were fixed, with 10% being trackers, 2% SVRs and 1% discounts.

And it’s easy to understand why borrowers want to lock-in to the historically low rates currently on offer. Why wouldn’t you?

One answer is that fixed rates may leave some borrowers in a, well, er…fix!

Take first-time buyers for example. OK, fixed rate deals are attractive, but we hear plenty of reports of first-time buyers who simply don’t hit the credit score cut-off point. Not because of any problems or adverse credit, but simply because they haven’t got enough of a credit history to amass the required number of points.

What they need more than a fix is an underwriter who will assess their application on its own merits, rather than having it condemned out of hand by a machine.

And even amongst those who do pass credit-score, there are some who don’t want to be constrained by a fixed rate. They may, for example, anticipate the possibility of remortgaging in the near future, or may value flexibility because of potential career opportunities and therefore home moves.

For them, a 95% LTV discount deal with no application fees or early repayment charges may be a more suitable option than a fixed rate.

“Hang on’ you may say ‘there’s a big price to be paid for sacrificing a fixed rate!’.

Well, perhaps not. At the time of writing I referred to a price comparison site and 2 year FTB fixes (for 95% deals) typically range from 3.98% (Post Office) to, 4.39% (HSBC), 4.49% (Nat West) and 4.68% (Virgin Money). Most have early repayment charges and some charge application fees.

At Saffron, we’re currently offering a 2-year discount at 4.49% – so the rate stands up to comparison.

What’s more, our discount deal comes with a £500 cashback (I couldn’t see that being offered by other lenders), no arrangement fees and no early repayment charges. And its portable.

For a first-time buyer wanting a competitive, low cost and flexible deal, that’s a pretty compelling offer as far as I’m concerned.

Fixed rates will undoubtedly be right for some, but that doesn’t mean they’re the perfect answer for all. Sometimes it’s worth considering what other options may be available on the table.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014