This website is for use by intermediaries only

Contact Us

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Holly Andrews: 01799 582885

L&G, L&G Mortgage Club and all affiliated firms, PMS Club, Sesame


Debby Tedder: 01799 582925

3mc; 3mc Club, Tenet, Complete FS, Intrinsic, Mortgage Intelligence, Next Intelligence


Lewis Wheeler: 01799 582894

AToM, Brightstar Financial; Brightstar Club, John Charcol, Knight Frank Finance,, Platinum Options, Private Finance, Sammon Mortgage Management Ltd, TBMC, Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

Emma Hall: 01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases. Designed to be easy to use and all of the instructions you need are on each screen but if you need it there's also a Quick Start Guide.

Register for the Intermediary Mortgage Portal:


Login to the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or if you still require further help you can contact us on 01799 582966 and select option 2.


Here when you need us

At Saffron we are always looking to improve our service. We recently launched our Live Chat for brokers, designed to provide you with another channel of communication and to help you get the answers you need quickly. You can send questions and queries to our team while still reading your emails and getting through your to-do list.

The service is available Monday to Friday during business hours (9am to 5pm), and our Business Development Managers are here to take your questions and reply. Please note that during peak times we do prioritise calls, however, if one of our BDMs are available a box will pop up on the Saffron for Intermediaries website.

When Live Chat is available you’ll need to enter your name, email address and the company you’re working for. We hope you too will find it useful. We are always looking to improve the service to you and your customers, so please email any comments on your experience to me:

Other ways we help

Our Business Development Managers, with their extensive experience in the mortgage industry, are on hand to discuss any enquiries or questions regarding lending policy and potential new business. Our team can support you and your customers in many different areas. For example:

  • Manual underwriting, which means that each case is individually assessed. We can work with you to look for different ways to get the answers you need.
  • We work on a case-by-case basis, and will be happy to discuss any queries you have

In these uncertain times it’s important for us to work together, to try to simplify complex situations and increase the chances of finding the right result for your customers.

Sign up for product updates

Ensure you’re one of the first to receive news about our latest product offers.


Best Service from a Mortgage Provider - Moneyfacts Awards 2014