This website is for use by intermediaries only

Contact Us

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Holly Andrews: 01799 582885

L&G, L&G Mortgage Club and all affiliated firms, PMS Club, Sesame


Debby Tedder: 01799 582925

3mc; 3mc Club, Tenet, Complete FS, Intrinsic, Mortgage Intelligence, Next Intelligence


Lewis Wheeler: 01799 582894

AToM, Brightstar Financial; Brightstar Club, John Charcol, Knight Frank Finance,, Platinum Options, Private Finance, Sammon Mortgage Management Ltd, TBMC, Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

Emma Hall: 01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases. Designed to be easy to use and all of the instructions you need are on each screen but if you need it there's also a Quick Start Guide.

Register for the Intermediary Mortgage Portal:


Login to the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or if you still require further help you can contact us on 01799 582966 and select option 2.


Home is where the heart is

Let’s show our customers the love this Valentine’s Day

The proverb ‘Home is where the heart is’ may mean different things to different people but to many, including mortgage customers, it will create imagery of a ‘forever home’ with a loved one, a sanctuary, may be a place where fond family memories will be created or where significant life events will take place.

Valentine’s Day is one of the most popular days in the year to make a commitment as a couple – one of the biggest acts of dedication will of course be buying a house together. What a great opportunity to engage with first time buyers!

The opportunity for a mortgage broker is clear but the key to success will hinge on how best to engage with these existing or prospective customers. How can the relationship be optimised?

Lessons in Love

There are many routes to making a partnership work with principles and best practises found in a personal relationship, also relevant in business:

  • Everyone is different – let’s not try and squeeze our customers into a ‘one size fits all’ mortgage – find a product that exactly suits their circumstances. With the changes in how people work it’s now more important than ever before to understand their needs and plans for the future.
  • Good communication – we all thrive on timely, informative communication keeping everyone on the same page, the mortgage application process with a customer is no different. Setting expectations and delivering against them is important, and people will forgive you for taking their time if they know you are working hard for them.
  • A listening ear – it’s important we listen and understand the needs of our customers. They may have slightly unusual circumstances or a complex situation but listening carefully can help to bring about a successful outcome.
  • It’s good to talk – partner with a lender who has a team at the end of the phone who can answer any questions you and your customer may have. They have a responsibility to listen carefully too.
  • Reliability – you need to work with a mortgage provider who will deliver what they said they would and when. Your customer needs to feel secure and not left hanging or facing the unknown during what is often a stressful time.
  • Always there when needed: work with a lender who you can always rely on, who gives a wide range of options and who will provide great customer service.

Valentine’s Day is a timely reminder of the importance of relationships – how they are formed, developed and grow. Whether it’s in our personal lives or in a business context, the time, understanding and consideration that we put into any relationship will benefit us all in the long term – no more so than in the relationship between the mortgage broker and customer.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014