We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


It isn’t winning that matters most

Saffron Building Society was recently shortlisted in the ‘Best Specialist Lender’ category of the Mortgage Strategy Awards 2014.

Unfortunately, we didn’t win and there can only be one winner.

But in an industry consisting of more than 100 mortgage companies, being shortlisted as one of just five finalists in the specialist lender category was a major achievement. What’s more, Saffron was the only building society to make the cut. I think we have every reason to be pleased with ourselves.

It’s been less than a year since we announced the launch of Saffron For Intermediaries and revealed our Special Situations and Everyday Situations range of mortgages. Our proposition has been enthusiastically received by distributors and brokers and Saffron Building Society is now firmly established as one of the UKs leading specialist intermediary mortgage lenders.

In common with many success stories, this has been a team effort. The past 12 to 18 months has been a period during which we’ve not hesitated to go right back to basics. We’ve re-engineered our product range, our approach to underwriting, the level of service support we provide and our sales and marketing programmes. People from almost every department within the business have been involved and their combined effort has produced fantastic results.

The process of further enhancing the Saffron For Intermediaries proposition is ongoing. We have new products in the pipeline, we’re continuously making incremental service enhancements and we have an important technology project underway. As a lender, we are fully committed to the intermediary market.

And intermediaries have, of course, been fundamental to our success. Without the support of distributors and brokers, Saffron For Intermediaries would still be on the starting blocks.

2014 is shaping-up to be another exciting year for Saffron Building Society. You never know, it may be a year in which our journey takes us even closer to success in the mortgage industry Oscars!

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014