We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Mortgage advisors are true professionals – it’s official!

Saffron Building Society has cut the rate on its Professional Mortgage by 1% to 4.99% and has also added mortgage advisers, IFAs and teachers to its list of qualifying professionals.

The Professional Mortgage, which has been specifically designed for professionals seeking higher LTV loans, includes the following features:

  • Available up to 90% LTV
  • 4.99% variable rate for 2 years (SVR – 0.4%)
  • No early repayment charges
  • Can be used for purchase or remortgaging up to £500,000
  • 1% arrangement fee
  • Available to bankers, accountants, actuaries, solicitors (including trainees), barristers, medical doctors, dentists, pharmacists, optometrists, vets, teachers, professionally qualified financial advisers and mortgage brokers

Peter Izard, Head of Mortgages at Saffron Building Society said:

“It isn’t just first-time buyers who struggle to raise a deposit. Young professionals at the start of their careers can suffer the same problem, which is why we’ve designed our Professional Mortgage with a higher LTV, competitive rate and no early repayment charges.”

The Professional Mortgage is available via a panel of distributors which includes 3mc, AToM, Brightstar, Complete FS, L&G Network and Platinum Options. Brokers requiring further information about the new product range should, in the first instance, contact any of these distributors.

Rob Jupp, Chief Executive of Brightstar Financial, Ltd said:

“Saffron really is fulfilling its promise to develop mortgages which address a number of ‘special situations’. Here’s an excellent example of a deal designed for creditworthy borrowers who may otherwise struggle to get a mortgage because of the difficulties of raising a deposit. What’s more, on nearly all of Saffron’s mortgages there are no early repayment charges – an excellent feature.”

Saffron For Intermediaries is the specialist intermediary lending channel of the Saffron Building Society, which markets a range of Special Situations mortgages designed for creditworthy borrowers being frustrated in their efforts to find a suitable mortgage via other lenders.

The Special Situations range includes mortgages for first-time buyers, next steppers, the self-employed, property investors and landlords refurbishing property, self builders, borrowers wishing to repair an adverse credit record, contractors and professionals.

Saffron For Intermediaries also has products for Everyday Situations, which cater for borrowers seeking straightforward and competitively priced mortgages.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014