The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Portfolio Landlords

A portfolio landlord is a landlord with 4 or more mortgaged buy to let properties.

Minimum ICR on properties being financed by the Society:

• Re-mortgage no capital raising: Rental cover 125% of pay rate
• Re-mortgage capital raising and new BTL: Rental cover 140% of either pay rate +2% or 5.5%, whichever is higher
• 5 Years fixed rate: Rental Cover 140% of pay rate

All other BTL assets in the portfolio (not financed by the society) must meet rental cover of at least 125% of pay rate both individually and collectively.

The Society will lend up to a maximum of 10 properties in aggregate but with a maximum exposure of £1.5m to any individual

Maximum LTV is 75% on each property (this includes any fees to be added)

Each case will be individually assessed by an underwriter and exceptions to the above considered on a case by case basis. This will be dependent on the borrower having alternative sources of income to support shortfall from operating cash flow.

At FMA stage we will require four additional documents to be completed and uploaded onto the case.

These documents can be found below:

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014