We currently have a 5 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.

Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Sophie Gould: 01799 582923

Legal & General,SimplyBiz


Holly Andrews: 01799 582885

3mc – Packager & Club,Brightstar – Packager & Club,Complete FS,Impact Specialist Finance,Mortgage Intelligence,Next Intelligence,Platinum Options,PMS,Positive Lending Mortgage Club & Packager,Quilter,Sesame,TBMC,Tenet,TMA,Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Portfolio Landlords

A portfolio landlord is a landlord with 4 or more mortgaged buy to let properties.

Minimum ICR on properties being financed by the Society:

• Re-mortgage no capital raising: Rental cover 125% of pay rate
• Re-mortgage capital raising and new BTL: Rental cover 140% of either pay rate +2% or 5.5%, whichever is higher
• 5 Years fixed rate: Rental Cover 140% of pay rate

All other BTL assets in the portfolio (not financed by the society) must meet rental cover of at least 125% of pay rate both individually and collectively.

The Society will lend up to a maximum of 10 properties in aggregate but with a maximum exposure of £1.5m to any individual

Maximum LTV is 75% on each property (this includes any fees to be added)

Each case will be individually assessed by an underwriter and exceptions to the above considered on a case by case basis. This will be dependent on the borrower having alternative sources of income to support shortfall from operating cash flow.

At FMA stage we will require four additional documents to be completed and uploaded onto the case.

These documents can be found below:

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014