We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron Building Society announces increase in pre-tax profits to £3.1 Million

Saffron Building Society today announces strong results in its 2013 annual report and accounts, which confirm a pre-tax profit of £3.1m, an increase from £1.4m in 2012.

The increase in profitability has been generated through the continued success of the society’s mortgage lending activities, which produced £172m of new lending in a year in which its mortgage book grew to a record level of £847m. The Society has also continued to carefully manage liquidity balances and provide members with consistently competitive savings products.

Jon Hall, Chief Executive of Saffron Building Society, said:

“Over the past year we have increased the size of our mortgage book and achieved growth in profits retained for the benefit of our members, whilst delivering a material improvement in service to our customers. We have invested in our people, technology and working environments, so that we can perform robustly for our members in the future, as well as today.
“2013 was also a year in which we re-affirmed our commitment to the intermediary mortgage market via the launch of Saffron For Intermediaries and our Special Situations and Everyday Situations ranges of mortgage products. We are continuing to develop our intermediary mortgage proposition and we will be launching further new products during 2014.”

As a mutual, Saffron Building Society exists for its members and puts all surplus funds back into the organisation to benefit members through competitive products for both borrowers and savers. The surplus is also used to provide services valued by members and to increase the society’s reserves, creating a sustainable and stable independent mutual.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014