The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron Building Society receives Fairbanking Accolade

Saffron Building Society, the largest building society serving the East of England, is pleased to reveal that its Goal-Based Saver range of savings accounts has retained its special accreditation by the Fairbanking Foundation.

The Fairbanking Foundation is a U.K. based charity which encourages financial services providers to help consumers improve their money management and financial wellbeing.

The three-star accreditation was awarded to Saffron’s online Goal-Based Savings accounts, including its innovative Wedding Saver and Car Saver products. The Goal-Based Savings concept allows members to set savings targets for specific goals, calculate how much needs to be saved monthly to achieve the target, and track progress. It is designed to champion saving as a means to pay for the more expensive items and lifestyle changes rather than borrowing money and getting in to debt.

The Goal-Based Savings accounts were vigorously tested by The Fairbanking Foundation to assess their ability to assist financial well-being.

Jon Hall, Chief Executive of Saffron Building Society said :

“We’re pleased our Goal-Based Savings accounts have been granted the Fairbanking accreditation for the second year in a row. These accounts have been designed to put members in control of their finances, and at Saffron we see these accounts as a great introduction to saving for people who are not necessarily accustomed to putting away a sum of money every month. Goal and target based saving can be a great way to motivate people who will hopefully build on and establish a regular savings habit that will last well into the future. At Saffron our members’ needs and financial wellbeing continue to be very important to us.”

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014