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Please bear with us and you will receive an update as soon as we get to your application in our work queue.

Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Sophie Gould: 01799 582923

Legal & General,SimplyBiz


Holly Andrews: 01799 582885

3mc – Packager & Club,Brightstar – Packager & Club,Brilliant Solutions Mortgage Club,Complete FS,Impact Specialist Finance,Mortgage Intelligence,Next Intelligence,Openwork,Platinum Options,PMS,Positive Lending Mortgage Club & Packager,Quilter,Sesame,TBMC,Tenet,TMA,Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron Building Society saluted for proving ‘best service from a mortgage provider’

Saffron Building Society has won a top award for providing the ‘Best Service From a Mortgage Provider’ against stiff competition including the Halifax, Nationwide and NatWest.

The award was presented to Anita Arch, Senior Business Development Manager at Saffron Building Society, by comedian and presenter Hardeep Singh Kohli at the 2014 Moneyfacts Awards held at the Tower of London on 3rd June.


Anita Arch said:

“This is a fantastic moment for Saffron Building Society, as so many people have worked so hard to ensure we deliver the highest quality service to both borrowers and brokers who recognise the value of our proposition.

“And we don’t intend to rest on our laurels. We are continuing to invest in staff, training, systems and new processes which will enable us to remain at the forefront of service delivery. I would like to say a huge ‘thank you and well done’ to everyone at Saffron who has made this possible.”

At Saffron Building Society every mortgage application is individually assessed by a skilled underwriter and the Society doesn’t use automated credit credit scoring systems. Mortgage brokers are also able to speak directly with key decision makers, ensuring that mortgage cases don’t encounter any unnecessary delays.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014