Saffron Building Society has won a top award for providing the ‘Best Service From a Mortgage Provider’ against stiff competition including the Halifax, Nationwide and NatWest.
The award was presented to Anita Arch, Senior Business Development Manager at Saffron Building Society, by comedian and presenter Hardeep Singh Kohli at the 2014 Moneyfacts Awards held at the Tower of London on 3rd June.
Anita Arch said:
“This is a fantastic moment for Saffron Building Society, as so many people have worked so hard to ensure we deliver the highest quality service to both borrowers and brokers who recognise the value of our proposition.
“And we don’t intend to rest on our laurels. We are continuing to invest in staff, training, systems and new processes which will enable us to remain at the forefront of service delivery. I would like to say a huge ‘thank you and well done’ to everyone at Saffron who has made this possible.”
At Saffron Building Society every mortgage application is individually assessed by a skilled underwriter and the Society doesn’t use automated credit credit scoring systems. Mortgage brokers are also able to speak directly with key decision makers, ensuring that mortgage cases don’t encounter any unnecessary delays.