The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron enhances self-employed, first-time buyer & owner-occupied mortgages

Saffron For Intermediaries, the dedicated intermediary channel of Saffron Building Society, has enhanced its self-employed, first-time buyer and owner-occupied mortgages by raising LTVs and launching fixed rate and low-cost discounted rate options.

Product enhancements include the following:


Enhancement: increased LTV to 90% for self-employed (including first-time buyers) with just one years’ accounts
LTV: 90% (was 85%)
Rate: 3.99% discount (SVR – 1.4%) for 5 years
Arrangement fee: £1,250
ERC: 1% for 5 years
Terms: min loan £30K, Max £500K over periods up to 40 years

First-time Buyers

Enhancement: Cheaper 5-year fixed rate with no arrangement fee
LTV: 95%
Rate: 3.67% (was 3.97%) fixed until 31/12/2022
Arrangement fee: None (was £495)
ERC: 3% until 31/12/2022
Terms: min loan £30K, Max £500K (up to £1m within the M25 subject to max 90% LTV and underwriter assessment) over periods up to 40 years


Enhancement: very low rate deals for those wanting to remortgage or purchase property.

Rate: 1.15% to 60% LTV (SVR – 4.24%)
making it ideal for borrowers with equity wanting to remortgage onto a cheaper deal (but it can also be used for purchase). The product also comes with an £800 cashback, which can be used to help cover remortgage costs.
1.25% to 80% LTV (SVR-4.14%)
making it ideal for borrowers wanting to purchase a property (but it can also be used for remortgaging).
Arrangement fee: £999 for both products
ERC: 2% for 2 years on 1.15% product, 1% for 2 years on 1.25% product
Terms: min loan £30K, Max £1m over periods up to 40 years

Anita Arch, Head of Mortgage Sales at Saffron, said: “These enhancements offer significant benefits for most borrowers be they purchasers, remortgaging, first-time buyers or self-employed.

“All mortgage applications will be assessed on their own merits by a skilled underwriter and we guarantee a fast and personal service.”

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014