The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron for Intermediaries – COVID-19 Update

We would like to thank all our intermediaries for their continued support during this pandemic.

We have made some changes to how we operate to ensure we can continue to support you and enable to you to submit business to us. These changes are designed to make the process as smooth as possible for you and your clients in these challenging times.

Product withdrawal

As of 5pm on the 7th April, all products above 80% loan to value have been temporarily withdrawn from sale.

Documentation update

Whilst the COVID-19 pandemic and the government restrictions continue, we have decided to:

  • Accept electronically certified ID and Proof of Residency.
    We understand that different systems are used to electronically identify customers and we will therefore require the electronic check to be uploaded to the Portal, with the uncertified ID and Proof of Residency.
  • Accept photographs of all documentation (providing they are clearly legible) if the mortgage broker, or their client(s), is unable to scan them.

Valuations update

Where cases meet eligibility criteria* applications up to 80% loan to value we will be instructing a desktop valuation.
For any applications fully submitted with fees paid received before 5pm on Tuesday 7th April that are above 80% loan to value we will be adopting the following process:

  • Once the case has been assessed by our underwriters they will instruct an internal desktop valuation
  • On receipt of an acceptable desk top valuation a non-binding mortgage offer will be issued.
  • A full physical valuation will be carried out as soon as this is possible and on receipt of an acceptable valuation the case will be reviewed by our underwriters to ensure there have been no material changes, once this has been confirmed a binding offer will be issued.

*If a case does not meet criteria to allow a desk top to be carried out the case can be placed on hold until a full valuation can be completed and you will be notified of this and asked to confirm how you wish to proceed.

Self-Build applications

We can still accept self-build applications, however a valuation will not be instructed until a physical valuation can be carried out and the case will be placed on hold, this may cause a delay in the customer’s application.

Should you have any other further questions please refer to your dedicated BDM, details can be found on our Broker Support page

Sign up for product updates

Ensure you’re one of the first to receive news about our latest product offers.


Best Service from a Mortgage Provider - Moneyfacts Awards 2014