We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron for Intermediaries helps borrowers take their next step

Saffron Building Society has announced the launch of a new mortgage designed to help second and subsequent time buyers struggling to raise a deposit, take their next step on the housing ladder.

The Next Step Mortgage, which is available via Saffron For Intermediaries, has the following features:

  • Available up to 95% LTV
  • 5.99% rate fixed to 31/8/16
  • No early repayment charges
  • For house purchases up to £500,000
  • £495 arrangement fee
  • Also available to third, fourth and subsequent time movers

Peter Izard, Head of Mortgages at Saffron Building Society said:

“Many second-steppers are being held-back from moving up the mortgage ladder because of difficulties raising a sufficiently large deposit. Our Next Step mortgage not only reduces the deposit requirement to just 5%, but it also offers a rate of 5.99% fixed to the end of August 2016 with no early redemption charges. This product should help unblock the log-jam building in the market and enable more people to make their next move.”

The Next Step Mortgage is being marketed via a panel of distributors which includes 3mc, AToM, Brightstar, Complete FS, L&G Network and Platinum Options. Brokers requiring further information about the new product range should, in the first instance, contact any of these distributors.

Dale Jannels, Managing Director of AToM, said:

“The Next Step Mortgage is a much needed addition to a housing market which is being held-back because of borrowers inability to raise sufficiently large deposits. This product offers a very practical solution to that problem and I particularly like features such as no early repayment charges.”

The average age of a second stepper is now 41 and the average deposit required in 2012 was £58,836. The average second stepper has just £40,000 equity in their current property and almost a third have less than £20,000, meaning that 61% of would be second steppers are unable to move*.

The government recently announced the Help to Buy scheme as part of its spring budget, which includes the provision of support for second steppers. The scheme also includes a government backed mortgage guarantee, to encourage lenders to offer higher LTV loans. However, this facility will not be available until January 2014.

Saffron For Intermediaries is the specialist intermediary lending channel of the Saffron Building Society, which markets a range of Special Situations mortgages designed for creditworthy borrowers being frustrated in their efforts to find a suitable mortgage via other lenders.

The Special Situations range includes mortgages for first-time buyers, next steppers, the self-employed, property investors and landlords refurbishing property, self builders, borrowers wishing to repair an adverse credit record, contractors and professionals.

Saffron For Intermediaries also has products for Everyday Situations, which cater for borrowers seeking straightforward and competitively priced mortgages.

Sign up for product updates

Ensure you’re one of the first to receive news about our latest product offers.


Best Service from a Mortgage Provider - Moneyfacts Awards 2014