We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron For Intermediaries launches new mortgage range

Saffron For Intermediaries, the dedicated broker channel of Saffron Building Society, has announced the relaunch of its mortgage range, which will be available from 31st October 2013.

Highlights of the updated range include:

No Early Repayment Charges on any mortgage products, leaving borrowers free to move their mortgage as and when they please
Capital repayment incentive enabling the self-employed, professionals and contractors to benefit from reduced interest rates when they pay-off capital and improve their LTV
New expat buy-to-let mortgage up to 65% LTV, enabling those working abroad to invest in UK property
New 3 year discount mortgage now with the option for borrowers to choose between a lower fee or a lower rate, starting from 3.89%
95% mortgages for both first-time buyers and next steppers offering competitive rates, application fees and no ERCs
Enhanced criteria, rates and arrangement fees on most products, giving applicants’ greater choice, lower costs

Peter Izard, Head of Mortgages, said:

“We’re delighted to be launching our revamped product range, which has been designed to incentivise responsible borrowing by rewarding capital repayments and by not locking-in borrowers with early repayment charges. We believe there’s something for everyone, whatever their situation may be.”

“The range includes a new buy-to-let deal for expats and we also have 95% deals for both first-time buyers and next-steppers with very competitive rates, low fees and no ERCs. Products that brokers will be familiar with from our previous range are still available including our popular self-build and buy-to-let light refurbishment mortgages.”

Saffron For Intermediaries does not use credit scoring, preferring instead to let skilled underwriters assess each application on its own merits. Brokers can access the new product range via a panel of distributors which includes 3mc, AToM, Brightstar, Complete FS, L&G Network, Platinum Options and tbmc.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014