The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron For Intermediaries offers a helping hand to borrowers facing special situations

Saffron Building Society has announced the launch of a dedicated intermediary lending channel, as well as the launch of a new range of mortgage products designed to help creditworthy borrowers facing special situations.

‘Saffron For Intermediaries’ is the new name being given to Saffron Building Society’s specialist intermediary lending channel, which is expected to account for approximately 90% of the Society’s new lending activity during 2013.

Saffron For Intermediaries is also launching a ‘Special Situations’ product range which includes mortgages for the self-employed, buy-to-let investors including those who want to refurbish before letting their properties, self builders, borrowers wishing to repair an adverse credit record, contractors and professionals. Borrowers can select optional features on some products, such as interest only, second homes and contract gaps and a bespoke mortgage service is also available for borrowers whose needs fall outside standard criteria.

Saffron Building Society CEO Jon Hall said:

“We don’t want to simply pay lip service to brokers; we want to show them we mean business. Saffron For Intermediaries isn’t just a new brand, it also represents a new way of dealing with broker introduced business. Today, we’re delighted to announce our new product range and, in the near future, we will also launch a dedicated brokers website.”

Saffron For Intermediaries also has an Everyday Situations range, which caters for borrowers seeking more straightforward and competitively priced discounted, buy-to-let and first time buyer mortgages.

Both ranges are being marketed via a panel of distributors which includes 3mc, AToM, Brightstar, Complete FS, Platinum Options and TBMC. Brokers requiring further information about the new product range should, in the first instance, contact any of these distributors.

Head of Mortgages, Peter Izard, added:

“Our Special Situations range is designed to help borrowers who find themselves in situations requiring more specialist mortgage solutions.

“For example, borrowers may be self-employed contractors, or people building their own home, or individuals with a tarnished credit record wanting to get their finances back on-track. Whatever their situation, we’ll take into consideration borrowers individual circumstances, apply common sense and provide a personal and reliable service.”

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014