The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron launches first-time buyer ‘Family Support’ mortgage

Competitive rates & family contributions returned with interest

Saffron Building Society has launched a ‘Family Support’ mortgage giving brokers new options for first-time buyers. The new product gives access to a competitive interest rate which is fixed for five years. A customer must provide a 5% deposit and a family member holds funds in a Saffron Family Support Savings Account, for the first five years of the mortgage. The family contribution also gains interest over the fixed term period before being returned.

At a time when raising a mortgage deposit can be challenging and proving to be a difficult financial juggling act between saving and meeting living costs, many first-time buyers need some support from their families.

Saffron’s ‘Family Support’ mortgage, with a range of innovative features, can help brokers’ customers facing this situation and works as follows:

  • The customer provides 5% of the purchase price by way of a deposit (which can be a gifted deposit)
  • A member of their family holds another 5 % of the purchase price in a Saffron Family Support Savings Account linked to the Mortgage
    • The funds are held in a Saffron Family Support Savings Account for the duration of the five year fixed term of the mortgage
    • The funds cannot be accessed for the five year fixed term of the mortgage
    • At the end of the five year term, the funds are returned with interest paid
  • The customer gets the support they need to buy their home and a competitive interest rate during the term of the mortgage, which has a fixed rate for five years
  • Saffron pays for the customers valuation and there is no arrangement fee on the mortgage – cutting down upfront costs

Product details:

Rate: 2.97% to 95% LTV
Arrangement Fee: None
Early Repayment: 3% for 5 years
Loan: Min loan £30k, Max loan £500,000
Term: Min mortgage term 5 years; Max mortgage term 40 years
Purpose: Purchase

Anita Arch, Saffron Building Society’s Head of Mortgage Sales said: “Our Members told us that they’d like a way of supporting their families financially in the early years of home ownership but, when they found their feet, to have the money they provided returned. These funds might be needed as part of retirement planning for example. A gifted deposit is often seen as an ideal way to assist, but ‘gifted’ money is not repayable which means it is not always the ideal solution.”

Arch added: “In addition, the family member providing the support receives interest on their funds, at the end of the five year term. We see this as a great way for families to help each.

Full product details can be found here.

Brokers can easily submit a case via our online broker portal.

If you have any questions please speak with our Business Development Mangers, who will be happy to help:

Holly Andrews: 01799 582885
Katie Sharpe: 01799 582923
Gemma Reynolds: 01799 582925

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014