The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron launches limited edition 3-year fixed rate mortgage for First-Time Buyers

Saffron For Intermediaries, the dedicated broker channel of Saffron Building Society, has launched a limited edition 3-year fixed rate mortgage for first-time buyers.

The new product, which has no arrangement fee and will only be available for a limited period until the tranche of funding is fully allocated, comes with the following features:

• 3-yr fixed rate: 3.97% up to 95% LTV (until 31/5/19). The rate then reverts to Saffron’s standard SVR (currently 5.39%) after the fixed rate period has ended
• Arrangement Fee: None
• Early Repayment Charge: 3% until 31/5/19 (10% allowed p.a. penalty free)
• Loan size: Min £30K, Max £500,000
• Portable: Yes

Anita Arch, Head of Mortgage Sales, said: “We’re delighted to be launching this new fixed rate deal which has been specifically designed for first-time buyers, with no arrangement fee and the benefit of portability. Funding will be available for a limited period only and we’re anticipating strong demand from brokers and their clients.”

Saffron does not use credit scoring, preferring to use skilled underwriters who individually assess each mortgage application.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014