We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron launches limited edition 3-year fixed rate mortgage for First-Time Buyers

Saffron For Intermediaries, the dedicated broker channel of Saffron Building Society, has launched a limited edition 3-year fixed rate mortgage for first-time buyers.

The new product, which has no arrangement fee and will only be available for a limited period until the tranche of funding is fully allocated, comes with the following features:

• 3-yr fixed rate: 3.97% up to 95% LTV (until 31/5/19). The rate then reverts to Saffron’s standard SVR (currently 5.39%) after the fixed rate period has ended
• Arrangement Fee: None
• Early Repayment Charge: 3% until 31/5/19 (10% allowed p.a. penalty free)
• Loan size: Min £30K, Max £500,000
• Portable: Yes

Anita Arch, Head of Mortgage Sales, said: “We’re delighted to be launching this new fixed rate deal which has been specifically designed for first-time buyers, with no arrangement fee and the benefit of portability. Funding will be available for a limited period only and we’re anticipating strong demand from brokers and their clients.”

Saffron does not use credit scoring, preferring to use skilled underwriters who individually assess each mortgage application.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014