The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Saffron’s Retirement Interest Only (RIO) Mortgage offers further options to an ageing population

Saffron Building Society has announced that its Retirement Interest Only (RIO) Mortgage is now available across its entire network of broker partners giving retired customers opportunity to stay in their homes for longer, or to unlock the value of their properties freeing up cash to enable wider lifestyle opportunities.

3-year discounted Rates:

3.34% ((SVR-2.3%) to 50% LTV – requires a Power of Attorney (POA) to be in place for applicant
3.64% (SVR-2.0%) to 50% LTV

Arrangement fee: £999
Early Repayment Fee: 3% for 3 years
Overpayments: 20% penalty free per annum
Loan: Min loan £30K, Max loan £1M
Min Term: 5 Years
Max Term: None
Repayment: Interest only
Purpose: Purchase or re-mortgage

Who would it appeal to?

The new RIO product will appeal to different market segments depending on their needs:

  • The mortgage allows borrowers to protect the equity in their home and/or release equity to support their lifestyle such as looking after family members, residential care or home improvements.
  • People with an interest only mortgage, who have a repayment vehicle in place, can choose to use their capital for other purposes.
  • Borrowers with an interest only mortgage, who do not have a repayment vehicle, can use this product to stay in their property for longer.

To help Brokers identify potential customers, Saffron have provided some hypothetical examples to illustrate the types of customers that could benefit from the RIO product.

Life expectancy

In 1982, average life expectancy in the UK was 72 — just seven years beyond men’s default retirement age of 651 but things are changing. Now, life expectancy has risen to a level not seen in previous generations, people can choose when they leave the workforce and they have far more options on how to live their lives after full time employment. Saffron is developing products like RIO to fulfil shifting needs.

Anita Arch, Head of Mortgage Sales at Saffron Building Society said: “Many consumers don’t think it’s possible to obtain a mortgage in retirement let alone get one that can help fund a lifestyle. People are living longer and are expecting to maintain a certain standard of living during this time.
At Saffron, we don’t believe customers should be limited by ‘everyday’ products – we like to be flexible and are increasingly offering more options in the ‘specialist’ space to meet customer needs more appropriately. Our RIO product utilises the capital linked to homeownership and is becoming a popular way to finance living in later life. We look forward to reaching out to more and more brokers with this latest mortgage so they have a further option to offer to those in retirement.”

Brokers can easily submit a case via our online broker portal.

If you have any questions please speak with our Business Development Mangers, who will be happy to help:

Holly Andrews: 01799 582885
Gemma Reynolds: 01799 582925

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014