We know that intermediaries are under increasing pressure to deliver for their customers. Brokers are dealing with people who are navigating their way through one of the most stressful periods of their lives. More often than not, your customers will have set their hearts on a new property enabling them to start a significant new phase in their lives; maybe to start a family, to have more space for their children, or use an extra room as an office for a new business.
In addition, the world of employment is changing as more companies use freelancers, contractors or other non-permanent workers hired for individual projects. In one survey nearly half of executives interviewed said they expect to increase the use of flexible staff – and it’s a trend that’s growing1.
The question for those of us in the mortgage industry is whether we can adapt to the growing demands from customers and the change in the way people earn money? I sometimes wonder if financial institutions are becoming fixated on the need to process efficiently, with speed taking priority over considered decision making. Is getting an instant ‘no’ better than a ‘leave it with us, we’ll see what we can do’?
That’s why we put great importance on trying to get the right result for our brokers and your customers. We aim to achieve this through an approach that is able to cope with the demands of the modern world.
How do we achieve this?
First, it’s important to note that we don’t underestimate the importance of a quick response. When a straightforward application comes to us we work quickly to find the answer. However, if the case is more complicated, our approach is much more nuanced – we explore possibilities and look for ways to achieve the right results.
Our underwriters always get involved and ask questions, with the freedom to use their experience to help you. They look at different options and possibilities but, most importantly, they are allowed to use their judgement. This approach is helping brokers and customers alike to get the right results.
We don’t stop there though.
As we prepare to face the challenges of today and tomorrow, our teams are looking to identify more flexible ways of working. Laura Bright, responsible for product design, has been developing our range to provide brokers with refined solutions. Our CEO Colin Field has recently shared his perspective on improving and refining our products.
At every level, Saffron Building Society is constantly looking at different ways of achieving the right support for you and your customers. To find out about our products and criteria please visit our website. Or if you’d like to discuss an application please refer to our broker support page for contact details of our BDMs.
1 The Gig Economy, Deloitte