We currently have a 5 working day SLA, and the Processing phone line will not be available until further notice.
This is due to high work volumes, and will enable us to get an update to you as quickly as we can.

We apologise for anyinconvenience this may cause, but please bear with us and you will receive updates as soon as we get to your application in our work queue.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Gemma Reynolds: 01799 582925

Legal & General,PMS,Sesame,TMA Mortgage Club


Sophie Gould: 01799 582923

Quilter,TBMC,Simply Biz,Platinum Options,Vantage,Mortgage Intelligence,Next Intelligence,Tenet,Positive Lending,Positive Lending Mortgage Club


Holly Andrews: 01799 582885

Complete FS,Brightstar,Brightstar Mortgage Club,3MC,3MC Mortgage Club,Impact Specialist Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

IMPORTANT INFORMATION: Scheduled Service Interruption

Due to essential maintenance you will be unable to register as a new user, log in or access cases from
07:00AM until 08:30AM on Thursday 27 February 2020.

We apologise for any inconvenience this may cause and thank you for your patience.

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Supporting the Self-Employed

Do you know that over 95% of enterprises in the UK (4.5 million) are micro enterprises with fewer than 10 employees? Do you also know that each year more than half a million new enterprises are started and enterprise owners and the self-employed account for one in seven of all people in work?

The self-employed sector is a vitally important part of the UK economy and with more than 4 million self-employed, this sector is an important market in its own right.

When it comes to mortgages, the self-employed can experience problems especially if they’ve been trading for less than three years and if they pay themselves via dividends rather than just salary, as many do.

With half a million new businesses being registered each year, there’s a healthy mortgage market for self-employed borrowers who don’t yet have three years trading accounts. Which is why Saffron has a Self Employed Mortgage which only asks for one years’ accounts along with a projection of future earnings and 6 months’ personal and business bank statements.

What’s more, the product is available up to 85% LTV with a choice of rates discounted for 5 years. Loans are available for either purchase or remortgaging and are also available to first-time buyers. Full product details can be found here (link to self-employed product page on SFI website).

And our Self Employed Mortgage also comes with a capital repayment incentive, which means that borrowers can repay capital at any time and reduce their mortgage interest rate if they move into a lower LTV band. This feature, which is available at no extra cost, is particularly attractive to the self-employed, as they may plan to repay the capital outstanding on their mortgage if they have a good trading year.

As the UK economy continues to pick-up, the self-employed will, like their employed counter-parts, consider moving home or remortgaging on to better deals. The Self Employed Mortgage from Saffron provides a perfect solution, particularly for those with less than three years accounts and for those seeking LTVs of up to 85%.

(Note: facts in the opening paragraph are sourced from SFEDI, the Small Firms Enterprise Development Initiative, a government body for supporting small businesses).

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014