The Saffron for Intermediaries team are currently experiencing a high number of telephone and email enquiries.

The BDM team are responding to email and calls on the same working day. Can we please ask that you do not duplicate voicemails to the BDM team, this will enable us to come back to you sooner. Many thanks for your patience at his time.

Decision in Prinicple referrals will be looked at within 6 working days.

New and Existing Applications - Our processing and underwriting team are working at 12 working day SLAs due to the high volume of applications we are experiencing.

You are required to provide a full packaged case upon submission of the full mortgage application. Please bear with us and you will recieve and update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of this 12 working day timeframe.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

Important Information

To say thank you to our colleagues across the society for their efforts during the Covid-19 pandemic, our branches, head offices and contact centre will be closed on 1 September. Thank you for your understanding.

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Weird & Wonderful!

Being different to everyone else can cause a few problems when it comes to getting a mortgage.

As brokers know only too well, most lenders don’t like borrowers with out of the ordinary requirements. Lenders who process large volumes of applications using credit scoring systems much prefer borrowers to conform to a standard stereotype, so that they can keep the mortgage production line rolling along.

But brokers know better than anyone else that every client is different. Some difference may be small and easily accommodated within standard lending criteria but some leave ordinary lenders scratching their heads wondering how to deal with them. And the result of such deliberations can often be ‘no’.

Which is why lenders such as Saffron have an important role to play in the mortgage market. Our approach is different and our skilled underwriters assess each and every mortgage application on its own merits.

We also have a range of products designed specifically for more unusual circumstances: landlords wanting to refurbish properties before letting them out; expats investing in property back in the UK; self-employed borrowers with only 1 years’ accounts and contractors who don’t receive a regular monthly income in the same way as their employed colleagues.

What’s more, if you happen to have a client whose needs don’t even fit our specialist products but who is nonetheless creditworthy, then we’ll happily consider developing a bespoke solution to meet their exact requirements.

At Saffron, your weird is our wonderful. We don’t wince when we see applications that are a little bit different; we welcome them with open arms. We can’t promise to say yes to each and every unusual deal that lands on our desk, but we do promise to give it our full attention and explore every option before coming to a decision.

As a broker, you need options to enable you to deal not just with the everyday applications, but also those special situations that require a more personal approach. The next time one lands on your desk, think about Saffron. We’re here to help.

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Best Service from a Mortgage Provider - Moneyfacts Awards 2014