We are currently experiencing a high number of telephone and email enquiries.

Emails will be responded to within 12 hours, with telephone enquires responded as soon as possible.
Can we please ask that you do not duplicate voicemails, this will enable us to come back to you sooner.
Many thanks for your patience at this time.

We currently have a 12 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.
Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquiries:

01799 582 925


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.


Designed with Accessibility in mind

Saffron Building Society has made a commitment to make this website accessible as possible as defined in the Web Content Accessibility Guidelines 2.0.

We are committed to making our site more accessible and support the Web Accessibility Initiative (WAI). We will make reasonable efforts to repair any actual inaccessibility anywhere on the site if reported by a visitor.


Many links have title attributes which describe the link in greater detail, unless the text of the link already fully describes the target.

Whever possible, links are written to make sense out of context. Link text is never duplicated; two links with the same link text always point to the same address.

There are no “javascript:” pseudo-links. Links can be followed in any browser, even if scripting is turned off.

There are no links that open new windows without warning. The exception to this is when one is opening a PDF file. This will start your systems PDF viewer in order to view the chosen file.


All content images used in the home page and all archives include descriptive ALT attributes. Purely decorative graphics include null ALT attributes.

Acronyms and abbreviations

Due to its technical nature, this site makes use of many acronyms and abbreviations, which are defined in each instance with the appropriate HTML tag.

Designed using web standards

In designing this site, we have used technologies that form a common standard. By designing to what are known as ‘web standards’, the content of this web site is made available to a wider range of people and technologies.

Our printed leaflets and publications

We treat all our members as individuals and understand that our standard printed brochures do not suit all. If you would like any or our documents supplied in large print, audio or Braille, please contact our head office on 01799 522211 who will be pleased to help you.

Compatible with a wide range of browsers

The site has been designed to work in all modern web browsers (layout may not be 100% the same due to various browser rendering issues, but it will still be usable where different) and has been tested using:

  • Chrome
  • Safari
  • Internet Explorer 9 upwards

Useful links:

If you would like to know more about accessibility and the Internet, you may be interested in the following websites:

  • The Royal National Institute for the Blind – RNIB Website
  • W3C accessibility guidelines – W3C Website
  • British Computer Association of the Blind – BCAB Website
  • The Disability Discrimination Act 1995 (DDA) – DDA Website
  • A screen reader for use with Windows – JAWS
  • A free text-only web browser for visual users with low bandwidth – Lynx
  • A free web browser for blind users providing feedback via synthetic speech and Braille – NVDA
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Best Service from a Mortgage Provider - Moneyfacts Awards 2014