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Service Updates

To prioritise processing your documents, the Mortgage Processing teams telephone opening hours are temporarily reduced to 9am-12pm, emails and messages submitted via the portal will still be monitored outside of this time.

Please bear with us and avoid contacting the Mortgage Processing team if your application is within our current SLA's, we will update you as soon as we reach your application in our work queue. Thank you for your patience and understanding.

Up to date timeframes

Support for you


View our A-Z lending criteria here.

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Find out how much your client could borrow.

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Our mortgages suit the whole range of your clients, even those in special situations – and they even come with special features.

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170 years of service

We’ve been there for our members – and our intermediaries – since 1849. Tap into our heritage and experience.

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Bespoke decisions

We individually assess every application and apply common sense to provide a personal and reliable service.

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Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Log a case