Skip to main content

Cookie Policy

This website, along with most other major websites, uses cookies. Cookies are small text files that are placed on your computer by the websites that you visit.

Our website uses both permanent and session cookies: Session cookies are automatically deleted once all of your browser windows are closed.

Permanent cookies may also be deleted by you, but this should not affect your ability to use our website.

How we use cookies

We use cookies to collect anonymous information that will help us understand visitors' browsing habits on our website and to compile statistical reports on website activity. This helps us improve our products and services.

We also use cookies to provide a customised user experience by remembering your preferences and settings.

Cookies also support some of the security features of the site. To protect our customers and prevent fraudulent activity, you will not be able to access Saffron Building Society online banking without cookies enabled, nor apply for any of our online products.

None of the cookies used on our websites collect personally identifiable information about you.

The cookies that we use may already have been set on your device, however, you can opt not to have these cookies on your device by using the details and link below.

We do not use cookies to track your use of the internet once you leave our site, nor do we store any personal information in them that others could read and understand.

You may choose to set your browser not to accept cookies. Please be aware that in doing this you may not be able to use some of the tools and facilities on our website.

Saffron Cookies

Saffron Building Society

Name Purpose Expires
PHPSESSID To store a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. No personal information is stored in this cookie. When you close the browser
ASP.NET_SessionId LogonTokenId .ASPXAUTH SessionTokenId These cookies identify the logged on user with a set of random numbers and strings. There is no personal data stored about you and are essential for online banking. They are used to protect you and prevent fraudulent activity. Without cookies enabled, you will not be able to access Saffron Building Society Online Banking. When you close the browser
saffron-cookie-policy This cookie lets us know you have read and understood our notice regarding using cookies on our website. 60 days

Third Party Cookies

Google Analytics

Name Purpose Expires
_ga This helps us count how many people visit by tracking if you’ve visited before. 2 years
_gid This helps us count how many people visit by tracking if you’ve visited before. - 24 hours
_gat Used to manage the rate at which page view requests are made. 10 minutes
_utma Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to or to a certain page. 2 years
_utmb This works with _utmc to calculate the average length of time you spend on 30 minutes
_utmc This works with _utmb to calculate when you close your browser When you close your browser
_utmz This tells us how you reached (for example from another website or a search engine). 6 months
NID Google persistance cookie. This cookie collects statistics anonymously of the visitors’ use of the website and the pages they have visited. 5 months

Google Call Conversions

Name Purpose Expires
gwcc This cookie is not essential to our website. This cookie allows Google to track any call conversions on mobile devices. For example if a customer is clicking a phone number on the contact us page to dial from their mobile device. 3 months

Google Maps

Name Purpose Expires














These cookies are used to support our Google Maps plug-in and Google's advertising services. 1 month


Name Purpose Expires









This website uses Facebook plug-ins to allow you to 'like' the page and products. These plug-ins store third party Facebook cookies on your machine which we do not have any control over. For further information about how Facebook address data privacy, please follow the link. 3 months

Smart Money People


Because we use an externally embedded webpage (iframe) to display our independent Smart Money People rating, a Customisation Cookie called bigbite_session is downloaded as a result. This cookie detects whether a user is logged in to the website. No personally identifiable information is stored and this cookie is deleted as soon as you close your web browser. XSRF-TOKEN is a cookie which allows the Saffron site to access content in an externally embedded webpage (iframe) that is on the Smart Money People site - without this cookie the content would be empty/blocked for cross site forgery protection. This cookie is a Necessary Cookie.

Name Expires
bigbite_session When you close your browser
XSRF-TOKEN When you close your browser
_ga 1 month
_gid 24 hours



Part of the ShareThis sharing button functionality. Unique identifiers given to each computer to allow traffic analysis to ShareThis.

Name Expires
contently_insights_user 2 years
_ga 2 years
_gid 24 hours
_stid 6 months
_sharethis_cookie_test When you close your browser
_unam 9 months

Whoson Live Chat

Name Purpose Expires
Whoson This cookie is used to collect information about how visitors use our website and allows us to identify users to communicate with via our online web chat service.


31 December 2020

Disabling Cookies

You can manage whether to restrict or block cookies through your web browser. The 'Help' function within your browser should tell you how to do so.

Alternatively, you may wish to visit the website for the Information Commissioner's Office which contains comprehensive information about cookies including how to manage them.

Visit Google Analytics to opt out of being tracked by Google across the websites you visit.

For more information about cookies and how to delete them, please visit

Using our site and security of your information

When you use our public websites to send us information, we ensure that the information you send us is secured by encryption and can only be translated by us. We do this by using a Transport Layer Security (TLS).

Communication by email is not always secure, we do not recommend that you send confidential or sensitive personal information to us in this way. If you do use email to communicate with us, your information may not be securely protected, we will not be able to guarantee that it will remain confidential whilst in transit to us and cannot accept any responsibility for any consequential disclosure.

Other Websites

We have links to other websites, which are not covered by our Privacy Notice. Other websites’ privacy policies may differ from ours and if you access other sites, information may be collected about you in accordance with the privacy policy of the other sites. We cannot accept responsibility for the content of any other websites.