SYSTEM STATUS: 15 March 2021
Decision in Principle referrals will be looked at within 5 working days.
New and Existing Applications - Our processing team are working at 6 working day SLA and our Underwriting team are working at a 7 working day SLA due to the high volume of applications we are experiencing.
You are required to provide a fully packaged case upon submission of the full mortgage application. Please bear with us and you will receive an update when your application is being reviewed. Please do not call or email our processing team for an update unless you are outside of the working day timeframe.
Frequently asked questions about our portal
If you still require further help you can contact us on 01799 582966 and select option 2.