Upcoming Scheduled Web Maintenance - Wednesday, 25th February (06:00 to 09:00)
Our Online Mortgage Portal will be temporarily unavailable whilst we carry out this essential work. We apologise for any inconvenience this may cause and thank you for your patience.
Last updated: 10 February 2026
These timescales are current estimates.
As part of our current onboarding and training programme, a limited number of applications may undergo additional internal sign-off. This is part of strengthening our service and may mean some cases take slightly longer than the standard SLAs shown below.
| DIP Referral (Residential & Buy-to-Let) | Our current service level is 3 working days. |
| DIP Referral (Self Build) | Our current service level is 4 working days. |
Processing document review (all cases) 'Document Review' refers to checks carried out by our Mortgage Processing team to verify and package the documents uploaded. This step does not include Underwriter assessment, which takes place later in the process. | Our current service level is 4 working days. |
Underwriting Initial Review (all cases) Please note the application is only sent to underwriters once all documentation has been reviewed by our processing team | Our current service level is 5 working days. |
If you would like to discuss a specific case or have any queries, please contact your BDM. New to Saffron? You can find your BDM using the link below
BDM Finder