We currently have a 5 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.

Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Sophie Gould: 01799 582923

Legal & General,SimplyBiz


Holly Andrews: 01799 582885

3mc – Packager & Club,Brightstar – Packager & Club,Complete FS,Impact Specialist Finance,Mortgage Intelligence,Next Intelligence,Platinum Options,PMS,Positive Lending Mortgage Club & Packager,Quilter,Sesame,TBMC,Tenet,TMA,Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Mortgage Repayment Calculator

This calculator will give you an estimate of what your monthly payments would be for a particular loan amount, mortgage product and mortgage type.

This information does not contain all of the details you need to choose a mortgage.

Make sure that you ask us for the separate key facts illustration before you make a decision.

min: £30000 | loans over £1M will require referral as bespoke
min: 5 years | max: 40 years

Please note that this is an illustration only to give you an indication of what you might pay. Full quotations are available on request.

  • Typical APR quotations are shown with the individual product.
  • Where applicable, after the initial discount or fixed rate period, your mortgage will revert to the Society's standard variable base rate.

Repayment (Capital & Interest)

With this type of mortgage, your monthly payments are made partly to repay the interest on the amount borrowed and partly to repay the outstanding capital. The amount left outstanding reduces over the term of the mortgage and the loan is paid off in full at the end of the agreed term.

Interest Only

The monthly payments that you make are simply made up of interest. No part of the mortgage is paid off during the term and this is paid off using the proceeds of a separate investment plan/savings policy such as, for example, an endowment policy, personal pension or ISA. Interest only is an option that is only available on some products and a credible repayment strategy will always be required.


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Best Service from a Mortgage Provider - Moneyfacts Awards 2014