We currently have a 5 working day SLA.

Please bear with us and you will receive an update as soon as we get to your application in our work queue.

Please ensure to allow this timeframe prior to requesting an update.

This website is for use by intermediaries only

Contact Us

Lines are open Monday to Friday 9AM - 5PM, except Wednesday 9:30AM - 5PM

If you want to talk to us, please use one of the numbers below:

For new business enquires:

Sophie Gould: 01799 582923

Legal & General,SimplyBiz


Holly Andrews: 01799 582885

3mc – Packager & Club,Brightstar – Packager & Club,Brilliant Solutions Mortgage Club,Complete FS,Impact Specialist Finance,Mortgage Intelligence,Next Intelligence,Openwork,Platinum Options,PMS,Positive Lending Mortgage Club & Packager,Quilter,Sesame,TBMC,Tenet,TMA,Vantage Finance


For cases in progress call:

Mortgage Team: 01799 582966


For technical support call:

01799 582966 option 2
Head Office

Saffron House, 1A Market Street,
Saffron Walden,
Essex CB10 1HX.
Telephone: 01799 522211

Intermediary Mortgage Portal

The Mortgage Portal enables you to select a Saffron mortgage product, request a DIP, submit a full mortgage application and monitor all your clients' cases.

Login to the Intermediary Mortgage Portal:


Register for the Intermediary Mortgage Portal:


Frequently Asked Questions

For any queries take a look at our FAQs or our Quick Start Guide.

If you still require further help you can contact us on 01799 582966 and select option 2.

Terms & conditions

  1. Saffron Building Society website is intended to provide you with information about the products and services offered by us. We do not intend to give you any kind of advice. We do not suggest that the products and services on this website are necessarily available to you.
  2. We endeavour to ensure that this website is available at all times. However, we may exercise the right to suspend access to the site without notice, for any reason, and for any period of time. We will not be liable in any way if the site is unavailable for any reason.
  3. The products and services on this website comply with legal requirements in the UK. However, we do not suggest that they comply with legal requirements in locations outside the UK.
  4. The product details shown on this website are for information only and do not consitute an offer.
  5. We endeavour to provide up to date information on our website about our products and services. However, if you intend to rely on any information in this website, you are responsible for checking that it is accurate, valid and up to date.
  6. The content and layout of this website is protected by copyright and other intellectual property rights. The copying of any material on this website is prohibited, unless you are printing extracts for your own personal use. When you print copies for your own personal use, the whole page must be reproduced to include all proprietary and copyright notices and disclaimers. You will not obtain any intellectual property rights through printing such copies, or through other use of this website.
  7. We will not be liable to you if you suffer any loss of profit, revenue, or other indirect or consequential loss that arises from the use of any information contained on our website.
  8. There are several links on our website to other websites. Whilst we take care in selecting those other websites, we have no control over the content or accuracy of those websites, and have not taken any steps to check the information contained in them. When using a link, you leave the Society’s website. We are not liable or responsible for the material in other websites or for any loss or damage that you may suffer through your use of the links provided by us.
  9. Whilst we endeavour to ensure that this website is free from viruses and bugs, we cannot guarantee this and do not accept liability for any technical problems or damage to the operation of your computer arising from the use of this website.
  10. No unauthorised hacking or amendments of this website. If you break the law in any way through the accessing or use of information on this website, the Society will not be responsible.
  11. These terms and conditions for use of the website are governed by English Law, and in the event of a dispute the English Court shall have jurisdiction.
  12. If any provision of these terms is found to be unenforceable, unlawful or void, then that provision will be deemed to be removed. The remaining provisions will continue to be enforceable and valid.
  13. Saffron Building Society is a Building Society with its Head Office at Saffron House, 1A Market Street, Saffron Walden, Essex CB10 1HX
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Best Service from a Mortgage Provider - Moneyfacts Awards 2014